FAQ

Where are you based?


We are located on the Gold Coast Queensland, Australia




Do you offer a pick up option?


We are an online only store with just delivery as the option. However we plan to attend local markets in the near future, so keep your eye out on our socials for any updates!




Where do you ship to?


Australia and New Zealand, we plan to add more countries very soon! Please note some items can not be shipped outside of Australia due to custom laws.




Do you make your Trinket Trays ans Incense Holders?


Yes, all of our Trinket Trays and Incense holders are handmade with either clay or resin. We absoulty love the process, each one is never exactly the same which makes them truly unique.




Do you do custom orders?


Absolutely! We love creating custom orders. The clay Trinket Trays and Incense holders can be custom made. If you were after a specific crystal, cleansing item or other product that we have sold out of or haven't got on our website please get in contact via our Contact page and let me know what you are after, I'll be more than happy to help you out.




Where do you source your crystals?


All of our crystals are ethically sourced from locations around the world. Each and every piece is unique and one of a kind, from the crystals to the handmake items so if you find something you love, get it before it's gone!




Can I pick a specific crystal off your website?


All crystals are intuitively picked for you unless stated otherwise. They are cleansed regularly and will be cleansed before getting packaged and sent to you.




How to use sage sticks and palo santo?


Please see the instructions on cleansing here. *Always be careful with the hot embers and ensure that you have all windows and doors open for the smoke to escape.




How long will it take me to get my order?


Your order will be processed within 5 business days. You will receive an email update once your order has been processed and shipped to you. Express Delivery within Australia will take around 3-4 business days. Standard Delivery within Australia will take anywhere between 7-10 business days. Express Delivery to New Zealand will take around 3-8 business days. Standard Delivery to New Zealandwill take anywhere between 5-12 business days.




Where do I find information on shipping?


Click here to read about shipping information.




Where do I find information on the store policy?


Click here to read about the store policy.




Do you have payment options?


YES!! We are happy to announce that we have Afterpay and Laybuy available online.





If you have any other questions please don't hesitate to contact me.